Shipping policy

DELIVERY OF PRODUCTS

Free delivery within the United Arab Emirates on every order, with no minimum spend. Same-day delivery is available in Dubai, Abu Dhabi and Sharjah, and domestic delivery typically completes within 1–3 business days. Delivery options are confirmed at checkout depending on the selected Emirate.

Free international delivery on orders over AED 600. For international orders below AED 600, a flat delivery rate applies and is shown at checkout based on your destination. International orders are typically delivered within 7 business days. We ship to a wide range of countries; available destinations and rates are confirmed at checkout.

All orders are dispatched from the United Arab Emirates, either by our in-house team or through a trusted third-party courier service.

To help avoid any delays, please ensure that you provide a complete and accurate delivery address, along with up-to-date contact information.

Deliveries must be scheduled by you, the customer, in accordance with the available options shown at the time of placing your order. It is your responsibility to ensure that someone is available at the delivery location during the agreed time frame to accept the order.

Given the delicate nature of our products, it is essential that they are received immediately upon delivery and handled with care. Please follow all handling and storage instructions as outlined on our website or provided at the time of purchase. Failure to do so may result in product damage, for which The Scent Library cannot be held liable.

A signature is required upon delivery. We are not responsible for goods signed for by any individual other than the intended recipient at the shipping address provided.

Please note:

  • The Scent Library is not liable for delays or failed deliveries due to incorrect or incomplete addresses supplied during checkout.
  • We do not accept responsibility for any damage occurring after delivery has been completed.
  • Customs duties or import taxes, where applicable, are determined by the destination country and remain the responsibility of the recipient.

Any claims for shortages or damages must be reported to our customer service team on the day of delivery via WhatsApp or email at info@scentlibraryofficial.com. Additionally, any discrepancies must be noted on the Proof of Delivery document and signed before being returned to the delivery personnel.